Returns & Exchanges
Due to the perishable nature of our traditional sweets and savories, we prioritize food safety and generally cannot accept returns once a product has left our facility. However, we are committed to your satisfaction and will provide a replacement or refund if your order arrives damaged or incorrect.
Report the Issue
Contact our customer support team within 24 hours of delivery with your order number and details regarding the concern.
Provide Documentation
Please share clear photographs of the product, the packaging, and the shipping label to help us assess the quality concern.
Verification Process
Our quality assurance team will review your claim within 48 hours to determine if a replacement or refund is eligible.
Resolution
Once approved, we will either dispatch a fresh batch of sweets to your address or initiate a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing